Managed Backup Services

AE Business Solutions' Managed Backup Services provides comprehensive day-to-day operational management, support and monitoring of clients' CommVault and Hitachi HDPS Backup and Recovery environment under ITIL best practices and customer-established SLAs.

  • Complete day-to-day operation and support of the backup environment includes, but is not limited to:
  • Running daily, weekly, monthly and annual backup jobs
  • Adding and removing physical and virtual clients to the backup configuration
  • Installing backup agents on new physical and virtual machines as needed
  • Monitoring job completion and troubleshooting failed backup jobs
  • Managing data copies and retention
  • Monitoring the overall health and performance of the backup environment through reports, dashboards, logs and alerts
  • Processing restore requests
  • Capacity planning for backup licensing and backup storage
  • Installation of service packs, hotfixes and security patches required to continue the successful backup and restoration of client data